Purpose. Dental photography is an essential part of orthodontic treatment. It is used during all stages, and many components can affect the image quality. During the procedure, attendants and the patient must often work together to obtain high-quality images. These aspects likely influence the patient’s experience, which is important in today’s healthcare services. This study qualitatively investigated the effects of dental photography procedures on the patient experience. Methods. This research used a qualitative approach that included both observational and interview methods. Twenty patients (16-20 years old) underwent dental photography for the first time at the initial stage of orthodontic treatment. Results. The lack of detailed information regarding the procedure and the appearance of the intraoral mirrors and retractors were primary causes of patient stress prior to the procedure. During the procedure, the mirrors and retractors caused pain for most patients. The inefficient designs and lack of compatibility between the items used were the primary reasons for patient complaints. Conclusions. Patients must be informed in advance and in detail about the procedure and the equipment to be used. Improved designs for the camera flash system and the intraoral equipment are needed to maximize both patient satisfaction and image quality.
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